At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to

be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that

delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and

on LinkedIn, X, YouTube, and Facebook.

Welcome to the relentless pursuit of a world that works better for people

Inviting Applications for the role of Senior Principal Consultant -Application Production Support (APS) Lead

Are you passionate about solving complex problems, driving results, and working with cutting-edge technologies? Join our team as a Senior Principal Consultant – APS Lead, where you’ll play a pivotal role in ensuring the stability and performance of mission-critical applications.

In this role, you’ll oversee and support IBM Sterling Connect Direct, Axway Transfer CFT, and Axway Secure Transport, handling escalated incidents, leading root cause analysis, and collaborating with global teams to deliver seamless solutions.

Apply now and embark on an exciting career journey with us.

Responsibilities

• Configure, implement, and support at least two of the following products: IBM Sterling Connect Direct, Axway Transfer CFT, and Axway Secure Transport.
• Understand business requirements and design effective, scalable solutions accordingly.
• Ensure quality standards in release management.
• Collaborate with external partners and vendors to resolve issues or implement new workflows.
• Perform root cause analysis for P1, P2, P3, and P4 incidents and proactively address business needs and mitigate future risks.
• Adhere to policies and procedures for incident, problem, and change management.
• Meet service performance expectations with defined service levels and quality standards.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Graduate or postgraduate degree in technology with a focus on computers or information technology (IT) or a degree in computer science, IT, systems engineering, or a related field
• In-depth knowledge of product architecture
• Hands-on experience with installation, configuration, and disaster recovery procedures for at least two of the following: Connect Direct, Axway Transfer CFT, and Secure Transport.
• Experience in patching and migrations.
• L3 support experience with patching, migrations, and troubleshooting.
• Excellent problem-solving, communication, and analytical skills.
• Self-motivated, able to work independently, and passionate about learning new technologies.
• High energy, results-driven individual with strong interpersonal skills.
• Ability to work under minimal supervision.

Bonus Points/Preferred Skills:

• Capital markets domain knowledge is preferred.
• Familiarity with Information Technology Infrastructure Library (ITIL) and integration across incident, problem, and change management.
• Knowledge of other products like Control-M, MQSeries, or NetBackup is preferred.
• Proficiency in shell or Python scripting.

Performance Goals:

• Achieve or exceed defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) related to production support by implementing improvements and optimizations to stabilize the environment.

Specific Features of the Activity:

• Must be willing to work from Montreal, QC.
• Open to early morning or late morning shifts.
• Eager to learn new technologies and domain-related knowledge.
• Energetic and passionate about driving results for business needs and personal growth in technology and domain expertise.
• We look forward to receiving your application if you are ready to take on this exciting challenge.

 Why Join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.